By Susan Kapatoes, MHA

There was an early period in my life when I worked in health food stores as a service representative and interacted with customers on a daily basis. On this particular occasion, it was Christmas time, and the store where I was working also sold Christmas wreaths that were displayed just outside the main building. I was busy inside when a woman in her sixties approached me, demanding that I come outside to help her find a particular wreath she was looking for. All of the outside attendants were aiding other customers, so she came inside seeking assistance.

I have had customers ask for help before, but this woman was brash, rude, and demeaning. Her anger was brimming over the top, and I could not understand why it was being directed at me. I was truly taken aback because I had worked in retail for a few years prior to this incident but had never encountered such audaciousness before. She was incessantly complaining and would not stop her negative bantering. While this confrontation was unfolding, there was one thing that was on my side.

During my previous years in retail, I had come across a book that described the difference between reacting and responding. Reacting is an unconscious instinct that we automatically do, have done before, and keep repeating. For example, if someone starts yelling at you with anger, you will probably feel defensive and reciprocate that anger back to the person. In many ways, reacting is a natural impulse; it is something we do without even thinking about it. The problem with reacting is that it can start a chain reaction between you and the other person. Both of you will keep passing the anger back and forth with no potential ending in sight.

Responding, on the other hand, is a conscious decision to change the direction of an interaction by responding from a positive place. In a responsive situation, if that same person approaches you with anger, you would not react with your anger. Instead, you would disengage your emotions and feel neutrality toward that person. You would continue to treat the person with respect and act as if nothing out of the ordinary is happening.

In reality, you are not giving that person fuel to perpetuate their negativity. You have now become an empowered person assessing the situation objectively rather than employing your emotions, which can cloud your judgment.

Let us now return to the woman who was demanding that I help her find a Christmas wreath outside the country store. When I realized that this lady was not going to stop her disrespectful ways, I had a choice to make. I could react with coldness, lead her to the appropriate wreath, and then find an outside attendant to assist her. Or, I could respond in a positive manner, continuing to treat her with courtesy.

I chose to continue with courtesy and compassion, but it was not easy. This woman was the most cruel and challenging client that I had encountered in my entire retail career. As we stepped outside, I glanced to the sky, and inwardly asked for God to help me with this situation. It was a fervent plea, and honestly, I had no hope that it was going to end in a positive fashion. When we arrived at the table of wreaths, I began to talk about the different sizes and types. I even made small talk with this woman, all the while pretending that this was a pleasant encounter with a cordial customer.

While I was speaking, the woman suddenly stopped me and began to apologize. She said that I was treating her so nice, and she was treating me so mean. I could not believe my ears. Her eyes then filled with tears as she told me her story. Her husband of forty years had died suddenly from a freak accident just a month before. He was on a ladder trying to hang their outdoor Christmas wreath, which he had done so many times before. But on this occasion, something caused the ladder to become unstable; he lost his footing and tumbled onto the ground from a height of thirty feet. He hit his head on the concrete driveway and died instantly.

My own tears began to form as I listened to this woman tell her story with the look of despair on her face. Our eyes were locked together, and while she was speaking, time seemed to have stopped. There were people all around us—hustling, bustling, having lively conversations—but we just stood there, cocooned in a heart-to-heart connection. The love that she felt for her husband was palpable, and I was astonished at what was transpiring between us. I told her that I was so sorry about her husband and understood what she was going through. She did purchase a wreath, and we hugged each other good-bye.

Susan, a holistic health practitioner and teacher, is the founder of Inspire Your Journey. She offers a Soul Transformation Program and BEMER Therapy Sessions for individuals who are ready to discover the highest and best version of themselves, and change their lives for the better.









By Susan Kapatoes, MHA

Greetings and Namaste! One of the primary focuses of my work is to help people connect to the love that is inside their hearts and souls. You see, we are born with a love that is always present within us because it is our birthright. This love is divine in nature and when expressed through each one of us – through our thoughts, words, and deeds – it becomes grace in action.

But alas, we are human beings and sometimes we forget about this love. And since we can only give to others when our own cup is full, it is part of my responsibility to help you peel back the layers, remove what no longer serves you, and shine a light upon the love that is the very essence of your Soul.

During my work, I have found that people want to be heard, valued, and loved. But where do you go to get these safely? Creating and providing a safe place that supports thoughtful conversation is very important to me. In this type of calm space, you are free to express yourself which is vital to the healing process.

An example of this type of healing occurred with one of my clients while doing an energy clearing on her. During these clearing sessions, I allow Spirit to guide me, always asking for the highest and best outcome for my client.

As this was my client’s first energy clearing, her intention was to simply relax and enjoy the session. I started at her feet allowing her to ease into the experience. As I approached her right arm and shoulder, it was here that she felt the presence of her mother who had recently passed away. My client was very close to her mother, so she was fighting back the tears as she told me about what she was feeling. Her mom was sending love and it was being felt by my client in a very real and tangible way.

At about the same time, my client also felt a heaviness lift from her heart. She believes this lifting was another blessing from her mother. The end result was that my client felt her heart become lighter, more open, and filled with love after experiencing this emotional release.

I continued the session and moved to the upper part of my client’s body where I gently placed my hands under her head. After 3-5 minutes of being present in this position, my client and I both felt a surge of energy sweep through her head, her heart center and upper torso. The energy was being felt as a tingling sensation by my client as it continued to move through her left leg and out her left foot.

This second release was another clearing of my client’s heart center which was very powerful but in a gentle way. I find that energy blockages clear themselves when the client is ready to be healed. As a practitioner, I am only the facilitator in my client’s healing process.

These experiences have consistently demonstrated that the omnipresent energy moving through our infinite universe and circulating inside our bodies has an intelligence that is far more sophisticated than what we can comprehend from our physical level of perception. This energy is not only naturally intelligent; it is made of divine unconditional love which creates a healing atmosphere for all.

There are many factors that go into an energy clearing. The state of mind of the practitioner, the openness of the client, and the dynamics of destiny all play key roles in determining the potential outcome. Ultimately, I believe that the divine will of the individual receiving the energy has the greatest impact on the results.

The practitioner does not in any way attempt to define the medical or psychological needs of a client. Anyone seeking energy treatments who has a medical condition should seek an appropriate medical professional.

The Soul Transformation program that I offer is unique because Spirit guides me to create a customized program just for YOU so that you can create the highest and best version of yourself. I have a variety of services in my spiritual toolbox such as nutritional counseling, stress management techniques to help you release emotional trauma, brainwave entrainment technology, energy clearing, and guided meditations.

The center of my work involves helping people connect to their heart and soul.

When you become aligned with your soul’s love, it is like a piece of the puzzle clicks into place. Because you are now receiving this energy, you may suddenly feel inspired to start a new project, volunteer for one of your favorite organizations, or spend more time with family and loved ones.

Your core essence, or Soul, came from a Divine Source which is made of unconditional love, integrity, kindness, compassion, and understanding.

When you are able to set aside the doubts and are serious about making lasting changes to your health and well-being, nothing will stop you from experiencing the loving presence of your own being because you are the captain of your own ship.

Susan Kapatoes, MHA, CPC, is a nutritionist, holistic health practitioner, and certified professional coach. She is the owner of Inspire Your Journey and is accepting appointments at the SheBreathes Balance & Wellness Studio in Walpole, MA.